Ah, the spam filter: an email marketer’s nemesis. Finding our way through that filter and into the inbox keeps us email marketers on our toes—and away from too many exclamation points. But if you’re following email best practices (like the ones seen here) and still having trouble, you may need to approach the problem through a technical angle. DKIM’s Role in Deliverability Inbox deliverability is never a guarantee, but understanding how DKIM affects email deliverability can improve your chances of landing in the inbox rather than the spam folder. […]
When you sign on to the emfluence Marketing Platform, you not only get the fantastic resources who work in the Kansas City office, but you also get access to industry-leading partnerships that emfluence has built over the years, like ReturnPath. ReturnPath is the deliverability expert in the email marketing industry, and we value this partnership because it helps get your message delivered to the inboxes you want. ReturnPath isn’t just a great email deliverability engine—they’re also a content machine. ReturnPath publishes multiple articles throughout the year covering topics ranging […]
You’ve perfected the spacing, the images are just the right size, and now you’re ready to test and run pre-flight (which we always suggest before hitting send). The results are in. The email renderings look fantastic across the various inboxes; however, the Spam Filter check is not passing with flying colors. We’ve all been in this position – there isn’t enough time to send the email back to be rewritten, but we send with the risk of ending up in the dreaded spam folder. Luckily, we have a few MacGyver-style […]
In a world where email marketers know the value of each email and, therefore, want to send as much email as possible, it seems unlikely. But, we still sometimes have clients who want to send, say 9 times a year. Those are their promotion windows, or they have a seasonal business. This week, a fellow email marketer asked, "I thought I'd read somewhere that it's possible to send too infrequently. How often is not often enough in email marketing?" And, she was right! My best practices recommendation is to send […]
The blogosphere may be buzzing about mobile-responsive email templates and video in email, but the bottom line is – if you want to optimize your email design to boost your open and click rates, you’ve got to know where and how your own audience looks at your emails.
Gmail has rolled out their new Inbox, featuring a tabbed (categorized) look. There are three default tabs for “Primary,” social notifications and promotions. Many email marketers’ emails will probably be classified as promotions, and so many are concerned that it will decrease open and click through rates.
Yahoo! announced that on July 15, it will be “freeing up” inactive email addresses, making them available to claim by someone new. For email marketers, in order to clean these inactive and potentially recycled email addresses off your list, you’ll have to send at least one email to them during the period of deactivation and should consider cleaning inactive contacts off your email list. Read more about how and why to clean your list.
A few months ago, an email marketing client called who had been collecting email addresses for over 8 years, and they’d never sent out an email. They ask what they needed to do to start sending, since some of those addresses would be pretty old and I answered: time for a Re-Permission Campaign. First, we had to talk about why we needed to ask permission again…
Many email marketers know now that just because you send it, that doesn’t mean it went anywhere. There are many factors that go into your deliverability – the science of whether or not your email makes it to the Inbox. Last week, a client asked us if they would automatically get a one-way ticket to the junk or spam filter if they used “free” in the subject line. They’re thinking with the right mindset – content does matter! But, luckily for promotional email marketers…
When email marketers go from an email platform that doesn’t utilize authentication tactics like Domain Keys and SPF records to one that does — like emfluence — it’s not uncommon to be confused. Why do we have to take these steps?
It’s an ongoing discussion in the email marketing world: Do you choose to grow your list via opt-in or opt-out methods? I had a client ask me this week what were the real pros and cons and how can they decide what’s right for them.
What does it mean when your email goes “missing”? How is that different from a bounce? How should email marketers identify and address them differently?
Ever heard the word “spam trap” floating around the email marketing world? People call them different names, but any email address that exists to try and catch spammers in the act falls under this category. Legit email marketers beware: you may accidentally get caught in one of these snares.
Last week, Hotmail announced it would be offering its users a new inbox experience: Outlook.com. Most of the updates have to do with the look and feel of the user’s inbox. But the biggest gasp for email marketers was the realization that some or all of our subscribers list may suddenly have a new email address: a scary thought for deliverability.
It’s a sensitive topic… No one wants to admit that they’re old. But, when you have a list… *ahem* of a certain age, you do have to work a little harder to take good care of it.
Let’s say you’ve been collecting names for a long time, but haven’t sent to them yet (this is a bad idea, more on this later) or you have a ton of hand written names that you’ve had typed up and are ready to import into your email database. Before you upload, you should take a couple precautions to ensure that bad addresses don’t wreck your sender reputation and make you look like a Spammer.
If your marketing team were preparing a large direct mail drop, you’d be sure to review creative before it went to the printer and the printer would ask you to “pre-flight check” your piece after the first one comes off the line. Email marketers can – and should! – pre-flight their email marketing campaigns. Before you send to your list of eager email subscribers, check over your campaign to make sure everything looks right no matter who you’re sending to and will arrive successfully in the Inbox.
Your email deliverability – whether or not you’re being delivered to your subscribers’ inboxes – is a huge factor in what return on investment you earn from your email campaigns. After all, if the subscriber doesn’t see your email, they can’t act on it.
Domain Level ReportingOne of the benefits of email marketing is that, like all digital marketing, it comes equipped with analytics and reporting that can talk to you about the status of your campaigns. One of the most important set of metrics to watch is your results by domain. Domain-level reporting allows you to see results not just of your email as a whole, but also across each receiving domain.
It’s probably on the top 5 most asked/most discussed questions in email marketing: “Who should our marketing emails be ‘from’?”
The best “from” varies based on a lot of factors: B2B vs. B2C, profit vs. nonprofit, Sales emails vs. Marketing emails vs. News and Information. Each email type or topic is likely to be sent from your Email Service Provider and you can decide who the email comes from.
So, who should your emails be from?
Whether you attended or if you didn’t get the chance, the notes will be worth gold. Take a peek at the top takeaways from the three keynote presentations at the 2011 emfluence Marketing Platform User Conference.
A scary fact: in 2010, only 33% of email users have images turned on by default in their email client, down even further from the 2006 number of just over 50% (Source: Marketing Sherpa, 2010). Yikes! When you’re designing beautiful emails, does your email still fly without images turned on? Check these 5 ways that you should design without images in mind.
Last week, I got a great question from one of our savviest email marketing clients: “How are you advising your clients to prepare for the changes with Hotmail? Should we be versioning or quarantining our Hotmail lists and watching them more closely?”
At the emfluence User Conference last month, our CEO and Head Email Brainiac, Dave Cacioppo, gave a rockin’ keynote: “Email ROI: Let It Rock!” Our users voted it the best takeaway content of the day, so we thought we’d share the good info. So, Dave, how do you rock your email ROI?
As some of our readers already know, emfluence has an online bracket called Big Shot Bracket. For those of you who didn’t know, well, now you do. Every February, we kick off our call for bracket and group entries. Generally, we get a great response to the campaign as a whole because we’re sending timely, relevant email to those who have said they were interested in the past.
The challenge we always face, however, is that after 11 months of silence, our list isn’t pristine and our email address is slightly suspect with the major ISPs. Best practices say that consistent and relevant messages are key to your deliverability and ultimately your email success. But who wants to hear from Mr. Big Shot in October?
Research says that up to 30% of your email list could turn over every year. With no official National Change of Email Address list, in a worst case scenario, you could lose over 80% of your email addresses in 5 years unless you take action to maintain your list. These email addresses represent valid prospects that originally told you they wanted your mail and reconnecting with them is still a lower cost than new customer acquisition.
Getting in to the inbox comes down to two key concepts: Content and Reputation. In this issue of emsights, we’ll focus on Content. We’ll discuss how you can “Pre-Flight” your message to determine whether or not it’s likely to pass common Spam filters and show you how you can verify that your HTML code will render properly across a broad range of email clients.
Slight changes in copy and/or images can make a world of difference in the rendering and deliverability of your email campaign. It seems like a logical statement, but thanks to the integration of ReturnPath's Campaign Preview toolset into the emfluence Emailer, we can actually see the results for ourselves. We recently saw the proof with email content we were preparing to use for client demonstrations. Much like copy on a website can be well written but not be optimized for Search Engines, our promotional copy was beautifully word-smithed… but a […]
Ok, as part of your Pre-Flight routine you’ve previewed your email in the 7 most important email clients. Now it’s time to see if they’re getting past the guard dogs, aka SPAM filters. Good code and good design are important, but not if nobody sees your campaign.