For the past several years, the concept of increasing consumer data privacy has been gaining momentum and has been slowly impacting how marketers use your data. GDPR and CCPA regulations have driven awareness of this movement, and big data collection companies like Google, Facebook, and Apple have been shifting to meet the increasing demand for more data privacy. Last summer, Apple made the announcement that their iOS 14 update would include significant privacy updates that will affect all apps. Starting this month, these privacy updates (called App Tracking Transparency) will […]

Data is crucial to what we do. After all, how can we best design experiences for our customers if we have no idea what’s working well and what’s failing? Beyond these big picture ideas, data and customer journey analytics do a whole lot of work in providing us with information on specific touchpoints that contribute to the overall success of our business.     When it comes to powering your strategies, data will become a key informer for effectively optimizing customer experiences.     Data Journey Map A customer’s data […]

Online media has turned the world of sales and marketing on its head. Today, many consumers actively dislike being sold to. Instead, they prefer to do their own research by following brands on social media, subscribing to email newsletters, reading blog posts, and scrutinizing user-generated reviews. This doesn’t mean the role of the sales professional is redundant. It does mean, however, sales professionals have to be able to identify the signals that someone is ready to buy. They then need to engage their prospects with the right offer at the […]