Senior Account Manager
The Senior Account Manager will be given the opportunity to lead a selection of client relationships with both strategy and ongoing support as part of the Agency Account Service Department. They are continuously and consistently providing best-in-class service, guidance and establishing solid client relationships that prove to be beneficial and profitable for the agency.
Essential Functions & Responsibilities
- Team-oriented individual with a strong attention to detail and ensures exceptional client communication
- Works closely with our full-service Clients to define clear integrated digital strategies to meet client goals and expectations
- Experience leading a team to successfully manage, test, track and delivers insights specific to paid media, SEO, content strategy, and also web development projects in WordPress, Drupal, Magento and/or other custom CMS
- Experience in working within an Email Service Provider Platform
- Knowledgeable in paid search, email and SEO strategy
- Organize efforts of creative services, SEO, PPC, strategy and web development production to effectively execute and track campaigns and/or projects
- Oversee day-to-day operations with internal resources
- Oversee day-to-day relationships with clients
- Ability to follow processes as well as introduce and prove new processes as needed
- Utilize internal project management system (Mavenlink) to keep projects, time and budgets updated and available to report on to the Account Director each week
- Lead project implementation by crafting project budgets and timelines, leading Q/A documentation to ensure client deliverables are being met and providing high quality, data-driven results
- Oversee the tracking of billable hours spent on projects, and monitor progress of all resources and budget
Job Requirements
- Bachelor’s Degree, or equivalent experience
- 4+ years in digital marketing account services, project management and agency environment (or related experience)
- Understanding of standard project management methodologies, and how to effectively apply them in each environment
- Extensive knowledge of commonly used concepts, practices, and procedures within the digital marketing industry, and demonstrated comprehensive knowledge of office and facilities coordination;
- Ability to interact and communicate effectively and professionally, and provide exceptional service, both internally and externally at all times
- Strong organizations skills required; able to successfully juggle multiple projects and to prioritize tasks in high stress situations
- Should have an understanding of social strategy, email strategy, website design and development production
- Strong interpersonal, customer service, presentation, organizational and problem-solving skills.
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