Senior Account Manager

The Senior Account Manager will be given the opportunity to lead a selection of client relationships with both strategy and ongoing support as part of the Agency Account Service Department. They are continuously and consistently providing best-in-class service, guidance and establishing solid client relationships that prove to be beneficial and profitable for the agency.


Essential Functions & Responsibilities

The Sr. Account Manager will have the following qualifications:

Team-oriented individual with a strong attention to detail and ensures exceptional client communication

Works closely with our full-service Clients to define clear integrated digital strategies to meet client goals and expectations

Experience leading a team to successfully manage, test, track and delivers insights specific to paid media, SEO, content strategy, and also web development projects in WordPress, Drupal, Magento and/or other custom CMS

Experience in working within an Email Service Provider Platform

Knowledgeable in paid search, email and SEO strategy

Organize efforts of creative services, SEO, PPC, strategy and web development production to effectively execute and track campaigns and/or projects

Oversee day-to-day operations with internal resources

Oversee day-to-day relationships with clients

Ability to follow processes as well as introduce and prove new processes as needed

Utilize internal project management system (Mavenlink) to keep projects, time and budgets updated and available to report on to the Account Director each week

Lead project implementation by crafting project budgets and timelines, leading Q/A documentation to ensure client deliverables are being met and providing high quality, data-driven results

Oversee the tracking of billable hours spent on projects, and monitor progress of all resources and budget

Acts in a stewardship capacity for the Company, works as a functional member of the team, has ability to self-direct and self-regulate workday

Perform other duties as assigned

Placement Criteria

Job Requirements

Bachelor’s Degree, or equivalent experience

5- 7 years in digital marketing account services, project management and agency environment (or related experience)

Understanding of standard project management methodologies, and how to effectively apply them in each environment

Extensive knowledge of commonly used concepts, practices, and procedures within the digital marketing industry, and demonstrated comprehensive knowledge of office and facilities coordination;

Ability to interact and communicate effectively and professionally, and provide exceptional service, both internally and externally at all times

Strong organizations skills required; able to successfully juggle multiple projects and to prioritize tasks in high stress situations

Should have a strong understanding of social strategy, email strategy, website design and development production

Strong interpersonal, customer service, presentation, organizational and problem-solving skills.

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