Senior Account Manager

The Senior Account Manager will be given the opportunity to lead a selection of client relationships with both strategy and ongoing support as part of the Agency Account Service Department. They are continuously and consistently providing best-in-class service, guidance and establishing solid client relationships that prove to be beneficial and profitable for the agency.

Essential Functions & Responsibilities

  • Team-oriented individual with a strong attention to detail and ensures exceptional client communication
  • Works closely with our full-service Clients to define clear integrated digital strategies to meet client goals and expectations
  • Experience leading a team to successfully manage, test, track and delivers insights specific to paid media, SEO, content strategy, and also web development projects in WordPress, Drupal, Magento and/or other custom CMS
  • Experience in working within an Email Service Provider Platform
  • Knowledgeable in paid search, email and SEO strategy
  • Organize efforts of creative services, SEO, PPC, strategy and web development production to effectively execute and track campaigns and/or projects
  • Oversee day-to-day operations with internal resources
  • Oversee day-to-day relationships with clients
  • Ability to follow processes as well as introduce and prove new processes as needed
  • Utilize internal project management system (Mavenlink) to keep projects, time and budgets updated and available to report on to the Account Director each week
  • Lead project implementation by crafting project budgets and timelines, leading Q/A documentation to ensure client deliverables are being met and providing high quality, data-driven results
  • Oversee the tracking of billable hours spent on projects, and monitor progress of all resources and budget

Job Requirements

  • Bachelor’s Degree, or equivalent experience  
  • 4+ years in digital marketing account services, project management and agency environment (or related experience)  
  • Understanding of standard project management methodologies, and how to effectively apply them in each environment  
  • Extensive knowledge of commonly used concepts, practices, and procedures within the digital marketing industry, and demonstrated comprehensive knowledge of office and facilities coordination;  
  • Ability to interact and communicate effectively and professionally, and provide exceptional service, both internally and externally at all times  
  • Strong organizations skills required; able to successfully juggle multiple projects and to prioritize tasks in high stress situations  
  • Should have an understanding of social strategy, email strategy, website design and development production  
  • Strong interpersonal, customer service, presentation, organizational and problem-solving skills.  

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